Privacy policy

At newlookfurn.shop, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, place an order, or communicate with our customer service team.

By accessing or using newlookfurn.shop, you acknowledge and agree to the practices described in this Privacy Policy.

1. Our Commitment To Privacy

Protecting customer privacy is an important responsibility for newlookfurn.shop.

We are committed to:

  • Collecting only information necessary to provide our services.

  • Using personal information responsibly.

  • Protecting customer information through appropriate security measures.

  • Being transparent about how information is collected and used.

We handle personal information in accordance with applicable Australian privacy requirements.

2. Information We Collect

When you visit or purchase from newlookfurn.shop, we may collect different types of information necessary to operate our online store and provide services.

Personal Information

Personal information may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details

  • Account information

  • Customer enquiries and communications

This information is collected when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to communications

  • Submit feedback or reviews

3. Automatically Collected Information

When you browse newlookfurn.shop, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity

  • Pages visited

  • Referral sources

  • Shopping preferences

This information helps us understand how customers use our website and improve website performance.

4. How We Use Your Information

newlookfurn.shop uses collected information for legitimate business purposes, including:

Processing Orders

We use customer information to:

  • Confirm purchases

  • Process payments

  • Prepare and ship orders

  • Provide delivery updates

  • Handle returns and refunds

Customer Support

We use information to:

  • Respond to enquiries

  • Provide assistance

  • Resolve order issues

  • Improve customer service

Website Improvement

Information may be used to:

  • Improve website functionality

  • Enhance customer experience

  • Understand customer preferences

  • Improve product selections and services

Marketing Communications

With customer consent, we may send:

  • Product updates

  • Promotional information

  • Special offers

  • News and announcements

Customers may unsubscribe from marketing communications at any time.

5. Payment Information Security

Payments made through newlookfurn.shop are processed through secure third-party payment providers.

We do not store complete payment card information on our own systems.

Payment providers process payment information according to their own security standards and privacy policies.

Customers should review the privacy policies of payment providers for additional information.

6. Cookies and Similar Technologies

newlookfurn.shop uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies may help us:

  • Remember customer preferences

  • Keep shopping carts active

  • Improve website navigation

  • Analyse website traffic

  • Understand customer behaviour

Customers may disable cookies through browser settings. However, some website features may not function correctly if cookies are disabled.

7. Sharing Personal Information

newlookfurn.shop does not sell, rent, or trade customer personal information.

We may share information with trusted service providers only when necessary to operate our business.

These may include:

Payment Providers

Used for securely processing transactions.

Shipping Providers

Used for delivering customer orders.

Website Service Providers

Used for:

  • Website hosting

  • Security services

  • Analytics

  • Customer support tools

These providers only receive information required to perform their services.

8. Legal Disclosure

We may disclose personal information when required by:

  • Australian law

  • Legal processes

  • Government authorities

  • Regulatory requirements

Such disclosures are only made where legally necessary.

9. Data Security

newlookfurn.shop takes reasonable steps to protect customer information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Alteration

  • Unauthorised disclosure

We use appropriate technical and organisational safeguards to protect personal information.

However, no internet-based service can guarantee complete security.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Meet legal obligations

  • Resolve disputes

When information is no longer required, we take reasonable steps to securely remove or anonymise it.

11. Your Privacy Rights Under Australian Law

Australian customers may have privacy rights under applicable Australian privacy legislation.

These rights may include:

  • Requesting access to personal information we hold.

  • Requesting correction of inaccurate information.

  • Asking questions about how personal information is handled.

  • Making privacy-related enquiries or complaints.

To make a privacy request, please contact:

Email:

info@newlookfurn.shop

We will review and respond to requests within a reasonable timeframe.

12. Third-Party Links

Our website may contain links to third-party websites or services.

newlookfurn.shop is not responsible for:

  • Third-party privacy practices

  • External website content

  • Security policies of external services

Customers should review third-party privacy policies before providing personal information.

13. Children's Privacy

newlookfurn.shop does not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe personal information has been provided improperly, please contact us so appropriate action can be taken.

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in business operations

  • Legal requirements

  • Technology improvements

  • Customer service practices

Updated versions will be published on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Information

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact us:

newlookfurn.shop

Email:

info@newlookfurn.shop

We are committed to protecting your privacy and providing a secure online shopping experience.